Refund Policy

JoginderAgencies.in Return, Cancellation, and Refund Policy

Return Policy

At JoginderAgencies.in, we strive to provide top-quality toys and hobby products to our customers. However, if you receive an item that is defective or damaged upon delivery, you can return it by following our return policy:

1. Proof of Damage: Record a video showing the damaged or defective item and email it to jogindertoys@gmail.com.

2. Time Frame: Report the issue within 7 days of receiving the product.

3. Physical Damage: Products damaged after delivery are not eligible for return.

4. Gift Wrapping: Gift wrapping fees are non-refundable and will be deducted from any applicable refund amount.

Cancellation Policy

We understand that sometimes orders need to be canceled or changed. Our cancellation policy is as follows:

1. Order Cancellation: You may cancel your order before it has entered the processing stage. Once processing begins, the order cannot be canceled.

2. Order Modification: We cannot modify any order details once processing has started. Please double-check your order details before confirming your purchase.

Refund Policy

Our refund policy is designed to offer a smooth experience:

1. Cancellations: If an order is canceled before processing, a full refund will be processed within 7-10 business days.

2. Wrong/Missing Products: If you receive the wrong product or if items are missing:

   - Contact us with proof (e.g., a photo or video).

   - We will either send the correct product (if available) or issue a refund to your bank account or provide store credit, depending on your preference.

3. Non-Refundable Items: Gift cards and vouchers are non-refundable.

For any questions or further assistance, please contact our customer support team at jogindertoys@gmail.com or +91 9818551177. We are here to help!